Everything here is made to order — printed or stitched for you after you place the order. That is why the rules differ from an ordinary shop.
Custom items are final sale
Once you have approved a design and we have printed it, we cannot resell it to anyone else. Custom and personalised items therefore cannot be returned or exchanged because you changed your mind, ordered the wrong size, or no longer want it.
You confirm this at checkout before paying, and we record that you did.
If it arrives damaged, faulty or wrong
Then it is our problem, not yours. We will reprint it or refund it, whichever you prefer. This covers:
- Damage in transit
- A printing or stitching fault
- The wrong size, colour or garment
- A design that does not match what you approved
Tell us within 14 days of delivery. Email orders@elbattcreations.com with your order number and a photograph of the problem. The photograph genuinely helps — it usually lets us fix it without sending anything back.
Sizing
Check the size guide before ordering. Garments are standard manufacturer sizes and we cannot exchange for a different size on a custom item, so it is worth measuring a shirt you already own.
Cancelling
Get in touch quickly. If we have not started making it we will cancel and refund in full. Once it is on the press we cannot.
Refunds
Refunds go back to the original payment method and usually take 5-10 business days to appear, depending on your bank.